topic Re: Transfer phone number in Get Support

Transfer phone number

ReggieCampbell — Wed, 08 Oct 2025 04:42:03 GMT

I'm waiting for my phone to finish the set up. I have waited the 24 hours and Public Mobile is still just moving across my screen.

slusagm — Tue, 07 Oct 2025 19:43:56 GMT

are you waiting for port or what?

did you put in the PM sim card into the phone? did the PM sim card connects to the network ?

ReggieCampbell — Tue, 07 Oct 2025 19:56:04 GMT

Yes sim card in. I guess it is the network. I just thought it would connect automatically

ReggieCampbell — Tue, 07 Oct 2025 20:07:33 GMT

How long does it take to finish the set up, now the I am connect to my WI Fi

slusagm — Tue, 07 Oct 2025 20:13:31 GMT

if it does not connect the network, make sure you remove the old sim card, or disable the old eSIM

then try Reset Network Settings and check if it connects. If not, ask PM to check if any problem with the account provisioning. Please

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

ReggieCampbell — Tue, 07 Oct 2025 21:37:07 GMT

Okay so, new SIM card in and I am connected to the Internet. Why is Public Mobile still moving across my screen.