topic Re: How to move e-sim to new iPhone in Get Support

How to move e-sim to new iPhone

Sunbask — Tue, 07 Oct 2025 20:49:28 GMT

Hello,

I upgraded from an iPhone 13 pro max to an iPhone 16 pro max. The phone is not letting me transfer over my e-sim. Do I have to buy a new one?

Thank you to anyone who can help.

slusagm — Tue, 07 Oct 2025 20:52:01 GMT

you need to buy a new eSIM on the new iPhone (but you can ask PM to reimburse after)

just download PM app and login and go to Account->Purchase sim card-> eSIM , pay and install

hTideGnow — Tue, 07 Oct 2025 20:52:16 GMT

PM eSIM cannot be moved, but you can buy a new one.

Download the PM app on your new phone, login and go to account page, choose Purchase Sim card and select eSIM and follow the steps

if you are currently using a sim card, the system should not charge you. In case they do, pay first and ask PM support agent for a credit back.

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