topic Re: No service or data. in Get Support

No service or data.

Congressman — Mon, 06 Oct 2025 06:22:57 GMT

Why do I have no service or data available to me at all when my subscription says it's active this is getting really tired so I'm waiting for somebody to get back to me from public mobile when I can't even make a phone call or receive phone calls it's very frustrating and it's making me want to switch carriers please help me figure out what's going on here.

Re: No service or data.

ORNGNBLK — Mon, 06 Oct 2025 10:11:13 GMT

@Congressman Is this physical sim or e-sim? If physical , do you have another phone you can the move the sim to in order to test it?

If that fails, sometimes this works. Reboot the phone and Reset Network Settings (this will erase your saved wifi passwords)

If the problem still persists, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
Alternatively you can open a ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can expect a reply from the agents between 9am-10pm eastern time (regular working hours)

Hope this helps.

Re: No service or data.

letterboardmama — Mon, 06 Oct 2025 12:49:12 GMT

Same here! I submitted my ticket Friday evening. Hoping to get an answer today. Network restart did not work for me.

Re: No service or data.

CSA_PM — Mon, 06 Oct 2025 12:51:47 GMT

Hello @ letterboardmama,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service or data.

Congressman — Mon, 06 Oct 2025 23:29:34 GMT

It's a physical SIM card and I'm not sure if that's going to work I've already tried that but I'll try one more time and let you know

Re: No service or data.

hTideGnow — Mon, 06 Oct 2025 23:33:09 GMT

hi @Congressman

did you check your Community inbox and worked with @CSA_PM or @CS_Agent ?

And are you in GTA area? you can be impacted by this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-of-Wireless-Service-in...

Re: No service or data.

Ang3la — Tue, 07 Oct 2025 00:20:41 GMT

Hi, this happened to me since Saturday and I have a bad feeling that it is due to an android 15 update or something along those lines. I don't know how to fix it yet.

Re: No service or data.

Congressman — Tue, 07 Oct 2025 20:43:06 GMT

What do you mean GTA area

Re: No service or data.

hTideGnow — Tue, 07 Oct 2025 20:44:50 GMT

@Congressman wrote:
What do you mean GTA area

hi @Congressman

Toronto Area

Actually, they have updated the outage page and showing multiple communities in Ontario have some mobile issue now

Re: No service or data.

Congressman — Tue, 07 Oct 2025 20:45:34 GMT

That shouldn't affect me I'm in Alberta

Re: No service or data.

hTideGnow — Tue, 07 Oct 2025 20:48:34 GMT

HI @Congressman

what is your mobile issue? try Reboot phone and Reset Network settings first

if you need PM to troubleshoot further, message them , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service or data.

Congressman — Wed, 08 Oct 2025 01:21:26 GMT

I already reset the phone and already reset my network settings it took my SIM card out and put it back in I've talked to several representatives and told me that they put in a report for me and I submitted a ticket complaining about the problem and all they've come back with me on is here's the credit for an account you can't use so really I'm gotten nowhere and it's been almost a week

Re: No service or data.

computergeek541 — Wed, 08 Oct 2025 01:33:22 GMT