topic Re: changing subscription in Get Support

changing subscription

CBD7 — Tue, 07 Oct 2025 14:43:21 GMT

I recently upgraded my subscription but I now want to downgrade it again since I no longer need as much data, but the system does not offer me all of the options now and I cannot downgrade my plan to what it was before.

Re: changing subscription

slusagm — Tue, 07 Oct 2025 14:45:42 GMT

you can only change to plan available on your My Account-> Chane Subscription page. If you don't see the plan you want, sorry, you cannot change to that. Just change to one that suits your need more

Re: changing subscription

hTideGnow — Tue, 07 Oct 2025 14:47:56 GMT

hi @CBD7

what plan do you have and what plan do you want to change to?

sorry, you can only choose plan available on your Change Subscription page on My Account. Check that and choose the one you need

Re: changing subscription

hairbag1 — Tue, 07 Oct 2025 14:50:25 GMT

@CBD7

cheaper plan are only available to new accounts. You could consider porting your number to Numberbarn, then your Public Mobile account can be deactivated.

Download the app to your cell, buy a new sim and create a new account. That way you'll have access to the cheapest plans again.

Re: changing subscription

computergeek541 — Tue, 07 Oct 2025 18:15:22 GMT