topic Re: Refund since subscription cancelled in Get Support

Refund since subscription cancelled

Annik2 — Wed, 08 Oct 2025 04:52:57 GMT

I need to receive a full refund since my service never worked. Please confirm by email asap.

Re: Refund since subscription cancelled

slusagm — Tue, 07 Oct 2025 17:05:22 GMT

if you setup the service and it never works, PM will help and arrange refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund since subscription cancelled

hTideGnow — Tue, 07 Oct 2025 17:06:11 GMT

hi @Annik2

what was the issue? eSIM? what phone you have?

check with PM support agent first, they will try to help and get it working. If they cannot help, then they will help with cancelling the service and refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage