topic Re: Not provisioned in Get Support

Not provisioned

Chamen — Tue, 07 Oct 2025 15:31:43 GMT

Hi, I recently activated my Public Mobile SIM and requested to port my number from Fido. My phone still shows “SIM 1 not provisioned.

slusagm — Tue, 07 Oct 2025 15:33:20 GMT

PM can help to re-provision

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Tue, 07 Oct 2025 15:33:21 GMT

you need to ask PM to help

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage