Payment made but cannot made calls

Firefly2 — Tue, 07 Oct 2025 14:33:52 GMT

I just made my 30day payment but the account is still locked. Does anyone know why?

Thank you for your help:)

Re: Payment made but cannot made calls

hTideGnow — Tue, 07 Oct 2025 14:36:03 GMT

is this account locked issue as in you cannot login ? or just voice calling problem?

try Reboot phone and Reset network settings and try calling again

And, are you in GTA area? you can be impacted by this

if nothing helps, message support agent for help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Tue, 07 Oct 2025 14:36:59 GMT

have you tried rebooting your cell ? See if that helps.