Transferring Number

JunT — Wed, 08 Oct 2025 05:01:29 GMT

I switched from Fido to PM and I followed all the instructions until it says to install eSIM and that didn’t work. Then I tried to log in to the account on the app but it doesn’t work. The log in works only on the website. But I’m locked out because it’s asking for a sms verification code but my Fido is deactivated during this process and I have no SMS on PM so I’m kind of stuck now. Any suggestions?

Re: Transferring Number

Handy1 — Tue, 07 Oct 2025 11:31:48 GMT

@JunT Check phone setting sim manger the esim might have already installed and you just need to enable it it / make primary . If you have iPhone be sure to toggle on “turn on this line “ . And remove old providers sim and reboot the device or reset network setting and test again . If still no luck you can engage support to help fix just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Transferring Number in Get Support

Transferring Number

Re: Transferring Number