topic Re: Payment in Get Support

Payment

MisterLouie — Tue, 07 Oct 2025 03:09:38 GMT

I ordered a $50 plan and an hour later changed to a $45 plan. How will I be charged? Will I be doubled charged or will the $50 one just be changed to $45?

Re: Payment

Sansan — Tue, 07 Oct 2025 03:15:53 GMT

Technically you will be charged for both of them. They do not refund or give prorated credits.

You can send a private message to ask. The normal ticketing system appears to be broken.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hairbag1 — Tue, 07 Oct 2025 04:22:35 GMT

@MisterLouie

your payment card will be dinged for $50 + $45...$95 + tax. As a rule, Public Mobile policy is no refunds. In your case, rather than request a refund I'd ask Customer Support to credit the extra payment to whichever plan you wish to keep....but ask nicely !!