topic Re: My 2nd number in Get Support

My 2nd number

Merwais — Tue, 07 Oct 2025 04:16:50 GMT

Hi I have a secondary number that I do not have account for and I want to stop my automatic payment and l also do not remember my pin what do I do.

Re: My 2nd number

Grinch — Tue, 07 Oct 2025 03:08:42 GMT

Hi. You can change your pin number online. Log onto your account and give it a try.

Or do you mean your account password?

And depending on your plan or phone number…some one here might take it over.

Re: My 2nd number

BKNS27 — Tue, 07 Oct 2025 08:43:57 GMT

@Merwais

If monthly payments are taken out then you have an account for the secondary number. It will be a different email address then your primary number because 1 account/1 email.

Click on the Chat icon for an CS_Agent to help you login to your secondary account by typing in Submit a Ticket then Contact.

Re: My 2nd number

hTideGnow — Tue, 07 Oct 2025 12:51:11 GMT

hi @Merwais

if you do not know the login for the second account, you will have to ask PM support agent to help to sort it out, or simply help you to remove the credit card from that account. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My 2nd number

Merwais — Wed, 08 Oct 2025 22:35:53 GMT

I don't have an account for my 2nd number and I don't know the pin