Data not working

Julsemily — Tue, 07 Oct 2025 04:28:07 GMT

Hello, i renewed my plan on sept 27th and ive been with PM for over a year & ive never had an issue. I was almost at my 75g limit and when i renewed my plan from sept 27th-oct27th. Its still said i used 73 of my 75gigs. And then it cut me off so i dont have data anymore. I restarted my phone reset all my settings but nothing is working. I need help asap.

edited by computergeek541: changed category labels as this discussion isn't related to the Community website

Re: Data not working

hTideGnow — Tue, 07 Oct 2025 00:23:24 GMT

HI @Julsemily

are you in GTA area? you can be impacted by this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-of-Wireless-Service-in...

but still try to reboot the phone and reset network settings

if same, message support agent for help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Data not working in Get Support

Data not working

Re: Data not working