topic E sim issues in Get Support

E sim issues

Shekhified — Mon, 06 Oct 2025 20:29:57 GMT

As per your chatbot I reset my phone and I can't have esim again, I need to use my phone, it's so urgent, I have a an 8 hour drive and I need my phone. I paid my subscription. Fix this NOW

Re: E sim issues

hairbag1 — Mon, 06 Oct 2025 20:33:07 GMT

@Shekhified

use this link to message Customer Support to get them involved..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim issues

hTideGnow — Mon, 06 Oct 2025 20:34:33 GMT

hi @Shekhified

if you reset your phone, you will need to buy eSIM again

download PM app, login the app, choose 2FA to receive via email (click Didn't receive code, or Resend code, and select Send email)

after you login, go to Account page and click Purchase sim card and choose eSIM