topic Slow data in Get Support

Slow data

Bthom2024 — Mon, 06 Oct 2025 18:24:54 GMT

Why is the data so slow?

I subscribe to 75gbs of 5g and never hit my cap.

I have no background apps active, yet is still takes minutes to open a page or watch a video.

I feel like I am being throttled or ripped off.

hTideGnow — Mon, 06 Oct 2025 19:26:51 GMT

no rip off here, just a problem with your phone setup. What phone do you have?

make sure your old carrier sim card is removed. Then Reboot phone and reset network settings on the phone.

if same, PM support can help,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Mon, 06 Oct 2025 19:55:34 GMT

are you in GTA area? your issue could be related