My phone is completely broken and cannot transfer Esim

Aidenhyun — Mon, 06 Oct 2025 17:26:39 GMT

hello, my phone is broken. And I have a second phone but I cannot transfer the eSIM because I cannot get the SMS verification code. What can I do?

Re: My phone is completely broken and cannot transfer Esim

slusagm — Mon, 06 Oct 2025 17:30:13 GMT

click Didn't Receive or Resend code on the 2FA step, if you see Send email, choose that and get the code via email

if you don't see Send email option, then ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage