topic Re: Data Usage fraud in Get Support

Data Usage fraud

Nadusha — Mon, 06 Oct 2025 16:14:11 GMT

Hi,
I have 1GB data plan and it's all gets exhausted within the first 10 days of billing cycle (starts on the first day of month)
As of October 6th, it shows 310Mb out of 1Gb already used which is incorrect, I only use it wisely while outside of WiFI and haven't used it AT ALL this month yet.
The report shows that it was all consumed after 12AM, but I have ScreenTime set up by my parents from 10PM till 7AM, so it is completely wrong
I feel that I've been ripped on usage. Please help

Re: Data Usage fraud

hTideGnow — Mon, 06 Oct 2025 16:38:14 GMT

hi @Nadusha

the " all consumed after 12AM" does not mean the data actually used at that particular time. PM only update the entries for the previous day around after 12 midnight. So, the usage you see for that line is the total usage of the previous 24 hours

and usually, it will show around 100Mb extra on top of your correct usage. The 100Mb is a cache usage. it is showing there, but it does not really counts towards your data bucket.

Re: Data Usage fraud

ORNGNBLK — Mon, 06 Oct 2025 17:25:33 GMT

@Nadusha also to note, PM is on a 30 day cycle, so the renewal date will always fluctuate and not always be on the first of each month.