topic Re: Issue Adding Topup Card in Get Support

Issue Adding Topup Card

Gudda — Mon, 06 Oct 2025 16:32:01 GMT

Im trying to add a topup voucher to my account but it is not letting me apply it. Whenever I try to add the voucher after dialing *611 it says the request is inavlid. I also tried to add the funds into my account online but its not showing me the option to add it thorugh the voucher. When I go to add funds it only shows me the option to add through my credit card.

Re: Issue Adding Topup Card

hTideGnow — Mon, 06 Oct 2025 16:33:59 GMT

hi @Gudda

where did you buy the voucher? vouchers from smaller stores has a 24 hours wait time before it can be used. When did you buy it?

or you can ask PM support agent to check and help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issue Adding Topup Card

hairbag1 — Mon, 06 Oct 2025 16:48:53 GMT

@Gudda

download the app to your cell, log in to your account..click the Payment tab...first option at top of page is Add Funds with Voucher.