topic Re: No data, calls fine in Get Support

No data, calls fine

Dvoortman — Mon, 06 Oct 2025 11:08:46 GMT

My account shows plenty of data left, but my phone shows no internet, you may be out od data from public mobile

I can get to their website and nothing else its acting like my data is out, but I haven't even used half my plan. Tried all troubleshooting, reset network, restarted phone, etc etc. Really need my data back. Phone calls and texts work fine

Re: No data, calls fine

softech — Mon, 06 Oct 2025 11:50:55 GMT

@Dvoortman

Your issue has been escalated with PM support. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data, calls fine

Dvoortman — Mon, 06 Oct 2025 13:31:56 GMT

Re: No data, calls fine

mystic_turtle — Mon, 06 Oct 2025 18:04:37 GMT

I have the same issue. Can I be contacted by Public Mobile support too?

Re: No data, calls fine

slusagm — Mon, 06 Oct 2025 18:08:59 GMT

@mystic_turtle

try Reboot phone and Reset Network settings

and if you need PM help, open ticket. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data, calls fine

CS_Agent — Mon, 06 Oct 2025 18:09:01 GMT

Hi @ mystic_turtle,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage