topic Re: Not receiving data. in Get Support

Not receiving data.

Erichemi — Mon, 06 Oct 2025 12:50:43 GMT

I'm not been getting data since Friday. I still have 12 GB on my 18 gb plan. Talk and text work fine. Just no data.

Handy1 — Mon, 06 Oct 2025 13:08:34 GMT

@Erichemi Do you maybe have a data limiter set on your phone? Did you accidentally turn off mobile data maybe ?

softech — Mon, 06 Oct 2025 13:09:56 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Mon, 06 Oct 2025 13:12:06 GMT

Hello @ Erichemi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Mon, 06 Oct 2025 15:44:59 GMT

seems like a few customers have had this same issue lately. Do you have a solution you can share with everybody, in case this comes up again ?