topic Re: App error when logged in in Get Support

App error when logged in

ulix — Mon, 06 Oct 2025 04:01:58 GMT

When I logged in the PM app, there're only two things shown, 'To resume activation' and 'To sign out'. I am a PM customer now with valid plan working well. When I received a message from PM which said I need to update my credit card, I tried this in the app. But I could not find anything other than the above mentioned 'To resume activation'. I couldn't even find my account number there. I filed a ticket three days before, but no response up to now. How could I do with this issue? BTW, I could not even file another ticket for this...They said error....

Re: App error when logged in

hairbag1 — Mon, 06 Oct 2025 04:12:53 GMT

@ulix

It’s a long shot but try deleting the app you have on your cell… then reinstall a new one, then see if you can sign in successfully.

Re: App error when logged in

ulix — Mon, 06 Oct 2025 04:16:01 GMT

Reinstalled the app, but the problem remains.

Thank you anyway

Re: App error when logged in

hairbag1 — Mon, 06 Oct 2025 04:34:02 GMT

@ulix

Use this link to message Customer Support for their help…

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App error when logged in

ulix — Mon, 06 Oct 2025 18:23:26 GMT

Great thanks for your information.

With the help of customer support team, I finally got my account back.

It seems the account name has been changed to something else. When I tried to log in, the system think I am a new customer. It's really terrible.