topic Re: Lost phone in Get Support

Lost phone

Roozila — Mon, 06 Oct 2025 02:12:41 GMT

I have a friend who has lost his phone while traveling abroad.

He has returned home now but his account is locked because he is not able to get it authenticated without his phone. And he is also locked out of his email account to which the security code is being sent to!

How can he go about unlocking his account or speak with an agent? he needs to get a new sim card as well.

Re: Lost phone

Handy1 — Mon, 06 Oct 2025 02:16:09 GMT

@Roozila He can get help by

sending a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost phone

Roozila — Mon, 06 Oct 2025 02:26:15 GMT

Is he able to message a CS agent without logging into his account? He’s locked out of his account. I messaged them through my account I don’t know if they could help him from me raising a ticket.

Re: Lost phone

softech — Mon, 06 Oct 2025 03:07:14 GMT

@Roozila

Ask your friend to use another email and setup another accout on this Community and use that account to message CS agent