Number transfer failed from bell

cindyfp — Mon, 06 Oct 2025 02:49:50 GMT

My Bell to Public Mobile number transfer is not possible because when I try to reply YES it says "cant deliver". I don't know why since it's only be 20 minutes. It seems like bell cancelled service before I could reply? My Bell line was a physical SIM, public is on esim. Can a support agent please port my number?

Re: Number transfer failed from bell

Chalupa_Batman — Mon, 06 Oct 2025 00:49:43 GMT

@cindyfp wrote:
My Bell to Public Mobile number transfer is not possible because when I try to reply YES it says "cant deliver". I don't know why since it's only be 20 minutes. It seems like bell cancelled service before I could reply? My Bell line was a physical SIM, public is on esim. Can a support agent please port my number?

You need to contact Bell and get them to activate your account. Public Mobile can not help you in any way. Once your account is active with Bell, then PM can assist.

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternativly, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Number transfer failed from bell in Get Support

Number transfer failed from bell

Re: Number transfer failed from bell