topic Re: No access to mobile data since Friday October 3 in Get Support

No access to mobile data since Friday October 3

letterboardmama — Mon, 06 Oct 2025 02:51:00 GMT

I'm not a new user, I had my plan from PM for a few months already. Since Friday October 3, I did not have mobile data. A notification keeps popping up that I may be out of data from Public Mobile. I checked my account and sure enough, I still have available mobile data. I restarted my phone and put on airplane mode, it still does not do anything. I have done a ticket Friday night (Ref number xxxxxxxxxxxxx) and still no response from PM. My next payment occurs on Saturday October 11. I would like this resolved before I decide to change providers.

Re: No access to mobile data since Friday October 3

hairbag1 — Mon, 06 Oct 2025 00:44:41 GMT

@letterboardmama

try a network reset...others have said that worked for them.

Try taking sim out for a few minutes, then replacing...(ignore if you use esim).

Dial 611 to hear current status of your plan.

Continue working with Customer Support...hopefully by tomorrow am they will have responded to you. The little envelop icon on top right side of the page will be highlighted when they respond to you.

Re: No access to mobile data since Friday October 3

CSA_PM — Mon, 06 Oct 2025 14:17:45 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

Re: No access to mobile data since Friday October 3

letterboardmama — Mon, 06 Oct 2025 14:18:52 GMT

Hello! All was resolved this morning! Thanks again!