topic new account in Get Support

new account

Lincolnpaul — Sun, 05 Oct 2025 23:19:58 GMT

Hi, i am trying to get a new account. It said error 820. What does this mean?

Chalupa_Batman — Sun, 05 Oct 2025 23:28:36 GMT

@Lincolnpaul wrote:
Hi, i am trying to get a new account. It said error 820. What does this mean?

Hey @Lincolnpaul it means the payment went through but the activation failed. Best to reach a CS Agent to help

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Dunkman — Sun, 05 Oct 2025 23:28:22 GMT

Did you already enter the payment information? If you did, check your credit card to make sure that you weren't charged.

Are you using the Public mobile app to activate? If using browser, try using the PM app.