topic Re: Porting trouble in Get Support

Porting trouble

Aarnik — Sun, 05 Oct 2025 05:16:55 GMT

It’s been more than 24 hours I still do not have my number ported to PM. I called Telus from which I ported the number to PM and they confirmed that from their end the port went through. I even submitted ticket twice so far to get help but no response so far. I can’t get any calls or sms or even call anyone. Can someone please help me out with this thanks.

Re: Porting trouble

softech — Sun, 05 Oct 2025 03:41:23 GMT

@Aarnik

Can you make outgoing calls or if data works?

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Porting trouble

Aarnik — Sun, 05 Oct 2025 11:35:31 GMT

@softech thanks for the escalation. I cannot make any outgoing call or even use data.

Re: Porting trouble

Dunkman — Sun, 05 Oct 2025 16:03:16 GMT

@Aarnik

Not sure if CSA_PM agent is working on Sundays to escalate your issue.

The ticketing system is not working properly and pM is working on a fix. You can also private message CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting trouble

Aarnik — Sun, 05 Oct 2025 21:59:26 GMT

@Dunkman thank your for your help I got a CS agent to help me out and its working fine now.