topic Re: PIN blocked contact service provider in Get Support

PIN blocked contact service provider

AB31dv — Sun, 05 Oct 2025 13:56:11 GMT

I tried to change my 4 digit pin and failed now i am totally locked out. Phone will not open to keypad.???

Re: PIN blocked contact service provider

slusagm — Sun, 05 Oct 2025 13:59:12 GMT

Sim card PUK needed? Ask PM and they can provide.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PIN blocked contact service provider

BKNS27 — Sun, 05 Oct 2025 14:29:55 GMT

@AB31dv

Do you mean the phone will not open to opening screen?

It sounds like a phone issue if this is the case.