topic E-SIM issue in Get Support

E-SIM issue

cookiemonsta97 — Sun, 05 Oct 2025 05:04:40 GMT

my device has not been able to use an e-sim and it does not have a physical sim. This has resulted in me having to purchase multiple e-sim's on Public Mobile. Is there a way I could get a refund?

Re: E-SIM issue

slusagm — Sun, 05 Oct 2025 04:30:59 GMT

@cookiemonsta97 , yes, you can. As long as you change eSIM with a valid reason, you can ask PM for a reimbursement.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E-SIM issue

hairbag1 — Sun, 05 Oct 2025 04:49:25 GMT

@cookiemonsta97

I suggest you order a Public Mobile sim from Amazon for under $5...free shipping if you or friend has a Prime account. Alternative; see if there's a Mobile Klinik in your area...they usually have the sims.

After you successfully activate your new account, message Customer Support and request credit to your new account for the esims you paid for.

edited spelling

Re: E-SIM issue

computergeek541 — Sun, 05 Oct 2025 05:06:17 GMT

@hairbag1 wrote:
I suggest you order a Public Mobile sim from Amazon for under $5...free shipping if you or friend has a Prime account. Alternative; see if there's a Mobile Klinik in your area...they usually have the sims.
After you successfully activate your new account, message Customer Support and request credit to your new account for the esims you paid for.

I believe that the customer @cookiemonsta97 may be trying to say that the phone doesn't have a SIM card slot.