topic Re: phone in Get Support

phone

Oscar9 — Sun, 05 Oct 2025 05:12:07 GMT

phone don't ring calls go direct to voice mail

Re: phone

ORNGNBLK — Sun, 05 Oct 2025 00:35:07 GMT

@Oscar9 Are you a new subscriber and this is a new issue? Have you ensured to remove old carriers physical SIM card and replace with PM sim? If e-sim, make sure PM e-sim is set to primary. Try resetting network setting and reboot phone as well. Hope this helps

Re: phone

Chalupa_Batman — Sun, 05 Oct 2025 00:40:51 GMT

@Oscar9 wrote:
phone don't ring calls go direct to voice mail

Does this happen for all calls or only certain calls? Did you turn on a call feature and not realize it? Or maybe a software update was done and it automatically turned on a call screening setting?

Re: phone

slusagm — Sun, 05 Oct 2025 04:18:44 GMT

@Oscar9

can you make calls? can you receive incoming text? mobile data works?

if you just joined PM with roaming, that could be a incomplete port. Put the old provider sim in a phone and test, if it works, then yes, porting was not done. Open a ticket with PM and they can help

but if you are existing customer, and only voice calls are having problem, then it might be due to the recent VoLTE issue. Check if your phone is VoLTE whitelisted by PM here:

https://www.publicmobile.ca/en/on/get-help/articles/volte