topic Re: Data is not working in Get Support

Data is not working

Bushkin82 — Fri, 03 Oct 2025 19:44:08 GMT

Hi, looks like I'm joining the growing ranks of people whose data is not working. Happened to me this morning. Submitted a ticket and heard nothing back so far, seems a lot of you are not getting a response. What is going on??1

Re: Data is not working

ORNGNBLK — Fri, 03 Oct 2025 19:53:09 GMT

@Bushkin82 what kind of phone do you have? im guessing you have reset network settings, toggled on/off airplane mode, swapped your sim (if physical) to another phone to test etc etc? Does everything else work? text calls

Re: Data is not working

hTideGnow — Fri, 03 Oct 2025 19:58:49 GMT

hi @Bushkin82

what phone do you have? any chance you are BC ? There is a active service outage in Cranbrook, BC at the moment
https://www.telus.com/en/bc/outages

Or you might want to try Reboot your phone and Reset network settings on the phone

Re: Data is not working

Dunkman — Fri, 03 Oct 2025 19:59:31 GMT

@Bushkin82

Also noticed a few posts about data issue.

Ticketing/private message system is not working properly.

Try the previous suggestions. If not, I have escalated your post to CSA_PM.

Re: Data is not working

CSA_PM — Fri, 03 Oct 2025 20:02:37 GMT

Hello @ Bushkin82,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data is not working

Bushkin82 — Sat, 04 Oct 2025 23:34:45 GMT

Done all that', didn't make a difference. Calls work.

Re: Data is not working

Bushkin82 — Sat, 04 Oct 2025 23:36:50 GMT

Update: CSM_PA got in touch yesterday. I sent the info they requested. Today, data is still off.

Re: Data is not working

Bushkin82 — Sat, 04 Oct 2025 23:39:22 GMT

Hi, I sent the information requested and my data is still not back today. It's extremely important that I have my phone for my work and I will need it by Monday. Is Public going to refund me when I am forced to buy a temporary SIM card and plan?

Re: Data is not working

ORNGNBLK — Sat, 04 Oct 2025 23:41:40 GMT

@Bushkin82 If you already have a eSIM and have to repurchase one, PM should reimburse the value.