topic Re: Account access in Get Support

Account access

jacksons — Sun, 05 Oct 2025 05:07:21 GMT

I am trying to get into my other account, but the PIN is going to a phone number that is not my phone number with you. How do I get the PIN

Re: Account access

hairbag1 — Sat, 04 Oct 2025 23:30:48 GMT

@jacksons

can you see "send to my email" ?

Re: Account access

Chalupa_Batman — Sat, 04 Oct 2025 23:40:56 GMT

@jacksons wrote:
I am trying to get into my other account, but the PIN is going to a phone number that is not my phone number with you. How do I get the PIN

If you click on "Didn't Get The Code" there should be two options. Send to Email, Send to Voicemail. If you don't have email, send to voicemail. Then you can call your phone from another and check your voicemail for the code.

Then when you finally get in, you can change the number HERE to your number.

Re: Account access

slusagm — Sun, 05 Oct 2025 04:26:11 GMT

@jacksons

if the phone number where the PIN is sent is not correct and you don't have a choice to get the code via email, you will have to ask PM to sort this out for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage