topic Re: eSIM QR code request for my iPhone 17 pro in Get Support

eSIM QR code request for my iPhone 17 pro

Joansun — Sun, 05 Oct 2025 05:27:23 GMT

How do I get the eSIM QR code. Can Public Mobile sent the code? thanks

Re: eSIM QR code request for my iPhone 17 pro

softech — Sat, 04 Oct 2025 18:24:12 GMT

@Joansun are you existing subscriber want to move the eSIm to your new iPhone?

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: eSIM QR code request for my iPhone 17 pro

Marlon823 — Sat, 04 Oct 2025 20:50:39 GMT

Same thing happens to me. These instructions don’t work cause there’s no QR code sent

Re: eSIM QR code request for my iPhone 17 pro

Joansun — Sun, 12 Oct 2025 15:34:51 GMT

I’d paid the $5 and gpt the eSIM but I didn’t get the reimbursement for it. But thanks anyway of the info.

Re: eSIM QR code request for my iPhone 17 pro

Dunkman — Sun, 12 Oct 2025 16:12:15 GMT

@Joansun

@Joansun wrote:
I’d paid the $5 and gpt the eSIM but I didn’t get the reimbursement for it. But thanks anyway of the info.

If you previously purchased or activate with eSIM on your account, then subsequent eSIM purchases should be free. If you want, you can contact customer service agent to credit your account.

Re: eSIM QR code request for my iPhone 17 pro

Joansun — Sun, 12 Oct 2025 21:47:38 GMT

How do I contact service agent. Is there a link. Thanks