topic Login issues in Get Support

Login issues

Kass10 — Sat, 04 Oct 2025 18:04:38 GMT

I have been a public Mobile member for a few years now and recently when I try to login it prompts me to get a subscription as if I’m setting up my account for the first time. I already have a subscription that I don’t want to change but the app and webpage won’t direct me anywhere else. I just want to convert my physical sim to an eSIM for my new phone.

Re: Login issues

softech — Sat, 04 Oct 2025 18:21:07 GMT

@Kass10

The error just indicates the EverSafe login system was unable to find your My Account from your email login. Easy fix for PM and you just need to engage them by direct message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Login issues

tudroc23 — Sun, 05 Oct 2025 19:12:10 GMT

thanks for the link