topic Re: Receive OTP/sms/2FA while abroad, thailand etc in Get Support

Receive OTP/sms/2FA while abroad, thailand etc

Jakezxcxz — Wed, 03 Jul 2024 21:11:31 GMT

Hello, I was in thailand 3 months ago and I noticed that I couldn't receive 2FA sms because I guess pm does not have roaming. I guess now time has changed, since royalty program also changed. I see under my plan, there is unlimited international text.

Am I able to receive texts overseas cuz I am still abroad and I still cant receive any sms here and thus not able to log in to some of my accounts. I am also using an iphone and pm is on my esim.

Re: Receive OTP/sms/2FA while abroad, thailand etc

softech — Wed, 03 Jul 2024 15:14:29 GMT

@Jakezxcxz

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Re: Receive OTP/sms/2FA while abroad, thailand etc

Phil_Adelphus — Wed, 03 Jul 2024 15:19:28 GMT

@Jakezxcxz I see under my plan, there is unlimited international text

That only applies to texts sent from Canada. No you can't receive texts when overseas, only in Canada and the US. Have you been on autopay while you were gone, so your PM account is still active?

Re: Receive OTP/sms/2FA while abroad, thailand etc

Jakezxcxz — Wed, 03 Jul 2024 15:30:41 GMT

It says unlimited international texts. I asked freedom mobile and their customer support told me I could receive texts overseas and I can switch esim while abroad. I dont wanna do it because of the hassle. I've been on autopay while abroad since 4 months ago.

Re: Receive OTP/sms/2FA while abroad, thailand etc

Jakezxcxz — Wed, 03 Jul 2024 15:33:07 GMT

thank you, yeah I did that to log in.

Re: Receive OTP/sms/2FA while abroad, thailand etc

Phil_Adelphus — Wed, 03 Jul 2024 15:34:11 GMT

@Jakezxcxz It says unlimited international texts.

Yes, meaning you can text to and receive from other countries while you are in Canada. Canada only has roaming in the US.

Re: Receive OTP/sms/2FA while abroad, thailand etc

hTideGnow — Wed, 03 Jul 2024 15:35:13 GMT

hi @Jakezxcxz

the unlimited international text is for testing from Canada

when you are in other country, you need roaming to use the service but PM does not have roaming other than US

So, in short, you won't get any text when you are in Thailand. If you need the voice and text

Re: Receive OTP/sms/2FA while abroad, thailand etc

Jakezxcxz — Wed, 03 Jul 2024 15:38:20 GMT

Hopefully pm support tells me otherwise, freedom has it for all plans. Global roaming and receiving 2FAs is a necessity nowdays.

Re: Receive OTP/sms/2FA while abroad, thailand etc

Phil_Adelphus — Wed, 03 Jul 2024 15:45:19 GMT

@Jakezxcxz freedom has it for all plans.

According to their website only for the $45 and $65 plans, so it will cost extra, but you have to go with your needs so if that works for you then go for it.

Re: Receive OTP/sms/2FA while abroad, thailand etc

Meow — Wed, 03 Jul 2024 15:59:07 GMT

If PM does NOT provide service in your country then you cannot receive/send sms or call at all.

Unlimited sms works only when you are in Canada (USA).

Re: Receive OTP/sms/2FA while abroad, thailand etc

ColinTse — Mon, 03 Feb 2025 18:15:25 GMT

PM has plans " Nationwide " on top of " CAN-US-MEX " now. For example, my Hong Kong cell phone in Canada now can receive SMS ( it shows Rogers network signal in Canada by roaming, no charge to receive SMS, charge to send SMS ) . My understanding, the PM ( with Nationwide plan ) should receive SMS , free of charge, when in Hong Kong ( it will show a Hong Kong mobile network signal when in Hong Kong by roaming ) , right?

This Nationwide plan should also cover Canada, USA and Mexico to receive SMS, right?

Re: Receive OTP/sms/2FA while abroad, thailand etc

Phil_Adelphus — Mon, 03 Feb 2025 19:09:22 GMT

@ColinTse No a PM plan will not receive SMS in Hong Kong. As far as I know yes a Canada-wide plan should allow receipt of SMS in the USA. Mexico I'm not sure, someone else can comment on that.

Re: Receive OTP/sms/2FA while abroad, thailand etc

Brian_ — Sat, 04 Oct 2025 17:22:29 GMT

would you happen to know which carrier is best for receiving sms codes from Hong Kong?

Re: Receive OTP/sms/2FA while abroad, thailand etc

hTideGnow — Sat, 04 Oct 2025 17:25:09 GMT

hi @Brian_

usually any carrier that has roaming in Hong Kong will work. Most Tier 2 or 1 carriers have Hong Kong Roaming. You an check Koodo or Telus. But the cost is not cheap for roaming with any carrier