topic Re: We are experiencing difficulties in processing this request. Please contact Public Mobile in Get Support

We are experiencing difficulties in processing this request. Please contact Public Mobile for addit

tylerdonaldson — Tue, 04 Jan 2022 23:13:24 GMT

Hi there, trying to port a number in from Koodo and getting the following error. Any idea how I can resolve it? Thanks.

We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.

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Hmm — Fri, 11 Nov 2016 05:48:00 GMT

Sometimes it could be something so ridiculous like dashes included in the account number and the name not exactly written as it is on your previous carrier's wireless invoice.

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tylerdonaldson — Fri, 11 Nov 2016 06:23:08 GMT

Thanks for the reply. It's before I even get that far, it's at the Check Eligibility page.

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tylerdonaldson — Mon, 14 Nov 2016 19:10:02 GMT

Anyone offer any help here? I'm paying for the service now but have been unable to use it with my ported phone number.

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tylerdonaldson — Mon, 14 Nov 2016 19:13:24 GMT

@Shazia_K | @Mary_M | @Saray_O | @Caroline_D

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vn33 — Mon, 14 Nov 2016 19:16:23 GMT

Just want to reply that I encountered this error message this morning when I ported my number in for a friend. I attempted this at around 8:45.

The account already has a temporary number, and I made sure all the entered info is in correct format So when I encountered that error, I just sent a private message to one of the mods with the old account's info, along with the new account info.

When I went to check on later, I noticed the new number is already being used (by my friend) at around 10:09. Just want to let you know that even though you encountered that error, it doesn't mean your port won't go through. I'm sure the Mods are swamped with the backlog right now, but your number will be ported.

Hope you will get everything working soon!

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tylerdonaldson — Mon, 14 Nov 2016 19:17:59 GMT

Thanks, but I get this message before I even enter any of the old number's info (account, imie, etc). It's when I click Check Eligibility.

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mebwp2 — Fri, 18 Nov 2016 10:44:54 GMT

I am having exactly the same pronlem.

I can key in any dummy number and the page opens up,

But when I key in my active Rogers nymber the page does not open up.

Called Rogers . They say the problem is on Publuc mobiles end.

Keeping my rogers sim in my phone as the PM sim is uselesss until I can port my number.

Contacted mod couple of days ago.

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mebwp2 — Sat, 26 Nov 2016 19:01:09 GMT

Still waiting.

Still not Fixed

Still paying for 2 services

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Denwong — Sun, 27 Nov 2016 02:23:09 GMT

Me too
Help me

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mebwp2 — Sun, 27 Nov 2016 13:57:05 GMT

Its long enough. Please fix this

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Denwong — Sun, 27 Nov 2016 20:01:00 GMT

Still waiting for help it's been 7 days

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noodlesforever — Sun, 27 Nov 2016 20:05:39 GMT

I have also been waiting for them to resolve their issues to get my dad switched over. On his phone it shows that the SIM card has been activated and is on Public Mobile. But there is no phone number associated with the SIM (he was trying to port his number from rogers when he set up the account). But the port didn't go through for some reason. Already contacted the moderators and have not heard anything back from them.

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knarbo — Tue, 23 May 2017 20:20:35 GMT

Getting this error message after moving over from Petro Canada Mobile this morning. What is the next step to fix this?

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MarieHelene_L — Tue, 23 May 2017 20:26:45 GMT

Hey @knarbo

Next step would be to send me a private message that includes your PM SIM card number, the phone number you want to port and your Petro Canada account number!

I'll look into it as soon as you get back to me with the info 🙂

Marie