topic Re: I ordered a sim card but when I checked the receipt it was address to my old place in Get Support

I ordered a sim card but when I checked the receipt it was address to my old place

Hungtintong — Fri, 26 Sep 2025 15:09:00 GMT

How do I change my order to ship it to my new address?

Re: I ordered a sim card but when I checked the receipt it was address to my old place

Sansan — Fri, 26 Sep 2025 15:15:22 GMT

I would recommend that you purchase a new one from Amazon instead. You'll get it faster. Public Mobile takes about 3 weeks to receive. Now with the Canada post strike it will be even longer.

Or purchase from a local Telus/ Koodo store.

You can message agents after to credit you back the original one.

Re: I ordered a sim card but when I checked the receipt it was address to my old place

Hungtintong — Sat, 04 Oct 2025 16:36:48 GMT

how do I contact the agent?

Re: I ordered a sim card but when I checked the receipt it was address to my old place

hTideGnow — Sat, 04 Oct 2025 16:38:49 GMT

hi @Hungtintong

you can reach out to an agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage