topic Re: My account in Get Support

My account

Sades70 — Sun, 05 Oct 2025 05:33:59 GMT

I would like to cancel my subscription and get a refund! How do I do this?

Re: My account

hTideGnow — Sat, 04 Oct 2025 16:32:28 GMT

PM usually do not provide refund. But if it is a new activation and it wasn't working, they will try to help first and provide refund if really unresolvable. Check with PM support agent first

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account

Chalupa_Batman — Sat, 04 Oct 2025 16:33:20 GMT

@Sades70 wrote:
I would like to cancel my subscription and get a refund! How do I do this?

To cancel your account, there are two ways. You can log into your account, turn off the subsciption. I gave youa direct link below.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

The second way is to port out your number to another service provider. Just note, your account has to be active.

Public Mobile is a prepaid service so typically there are no refunds. However, if there were service issues, you can discuss it with a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My account

hairbag1 — Sat, 04 Oct 2025 16:37:40 GMT

@Sades70

as a rule, Public Mobile will deny your request for refund in most cases. Why do you wanna cancel service ? If you've been having problems with service maybe we can help rather than tapping out.