topic trouble with phone line in Get Support

trouble with phone line

panfili — Sat, 04 Oct 2025 12:20:32 GMT

dos anyone as a phone number to contact public mobile.. paying for the last 2 monts and i have no service

Re: trouble with phone line

Meow — Sat, 04 Oct 2025 13:13:13 GMT

PM support is only by email - direct message.
You have to open a ticket through chatbot and wait for agent to get back to you. Monitor your mail box at Community site - top right corner, envelope icon.

Re: trouble with phone line

slusagm — Sat, 04 Oct 2025 13:40:55 GMT

Let us try to help as well. What phone do you have? You have no voice and data and text? Or just no voice?

Did you try Reset Network settings on your phone?

Didyou try your sim on another phone?

If you need PM to help instead, they have no phone number to call, you need to open ticket

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: trouble with phone line

computergeek541 — Sat, 04 Oct 2025 15:12:58 GMT

Re: trouble with phone line

computergeek541 — Sun, 05 Oct 2025 05:44:40 GMT

@Meow wrote:
PM support is only by email - direct message.
You have to open a ticket through chatbot and wait for agent to get back to you. Monitor your mail box at Community site - top right corner, envelope icon.

Public Mobile does not provide support by e-mail. The private messaging system isn't e-mail.