topic Re: Why my data not working in Get Support

Why my data not working

Byunghyunmin — Sat, 04 Oct 2025 01:47:38 GMT

I already did resetting network but still not working.

my phone is iPhone 11

Re: Why my data not working

hTideGnow — Sat, 04 Oct 2025 02:03:15 GMT

hi @Byunghyunmin

new or existing customer?

and what phone do you have?

if you have an iPhone, make sure you update your Carrier Profile

And if new customer, make sure you remove your old carrier sim card and disable old carrier eSIM, then Reset Network Settings again

Re: Why my data not working

Byunghyunmin — Sat, 04 Oct 2025 02:09:30 GMT

I’m an existing customer for long time and my phone is iPhone 11.

Already did the reset network setting, but still not working

Re: Why my data not working

hTideGnow — Sat, 04 Oct 2025 02:14:11 GMT

hi @Byunghyunmin

if you have another phone and using a physical sim, test the sim on another phone

if same or if you don't have another phone to test, ask PM support agent to refresh the account. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Why my data not working

Byunghyunmin — Sat, 04 Oct 2025 02:21:03 GMT

Sim card didn’t work with other phone.
do I have to buy new one? Why it suddenly happened?

Re: Why my data not working

hTideGnow — Sat, 04 Oct 2025 02:23:17 GMT

hi @Byunghyunmin

no voice calls as well? or just no data?

if no service at all, maybe did you reverse a PM or Telus or Koodo charge on your credit card?

Can you call 1-855-4PUBLIC from another phone, enter your phone number and check if your account is On Hold or active

Re: Why my data not working

Byunghyunmin — Sat, 04 Oct 2025 02:35:41 GMT

I can use call and msg, just data not working.
Haven’t changed anything at all for long time

Re: Why my data not working

Byunghyunmin — Sat, 04 Oct 2025 02:42:23 GMT

It’s not on hold as well. Activated since 2020 Jan 17