topic Re: New account activation in Get Support

New account activation

EdiH — Sat, 04 Oct 2025 04:43:37 GMT

new customer,

My phone is not working, reason subscription expired, I paid and activated my account last night but still no service.

Re: New account activation

Chalupa_Batman — Fri, 03 Oct 2025 22:08:23 GMT

Have you rebooted your phone?

Re: New account activation

slusagm — Fri, 03 Oct 2025 22:43:24 GMT

@EdiH

reboot your phone first

and check My Account once more to see if the system used the money to renew. But check using browser with Incognito mode. Check the Payment history, you should see 2 lines, one about PM taken the money and another one showing PM used the money to renew

if still no service, ask PM to check and help, simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New account activation

EdiH — Sat, 04 Oct 2025 01:32:57 GMT

Yes I rebooted my phone twice.

Hi, I activated my account and my Visa was charged, but my Payment History shows “No results found.”
My plan shows in Subscriptions but my account is on hold and I have no service.
Please apply the payment or refund it so I can complete activation.

Re: New account activation

computergeek541 — Sat, 04 Oct 2025 01:36:32 GMT