topic Bad connection in Get Support

Bad connection

AndrewTurner — Fri, 03 Oct 2025 20:18:00 GMT

Hi I’m having connection issues I live in Peterborough On Canada…and most of the time my connection says LTE and only has 1 bar ..so nothing loads when I search things ,when I signed up it said 5g coverage everywhere..I’m using an IPhone 15 Pro Max so that shouldn’t be an issue.I even have issues with calls as well….Any help would be appreciated..thanks

Re: Bad connection

hTideGnow — Fri, 03 Oct 2025 20:20:02 GMT

hi @AndrewTurner

iPhone 15 should be good. Please try Reboot phone and Reset network settings, also, make sure your Carrier profile is up to date.

if same, ask PM support agent to refresh the account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bad connection

porcupine — Fri, 03 Oct 2025 20:35:36 GMT

Please try 3g to help you it works for me .I also have 5g

Re: Bad connection

Dunkman — Fri, 03 Oct 2025 20:44:20 GMT

@AndrewTurner

Instead of Auto network selection. Try to manually select various freq: 3G, LTE or 5G.

Bad connection

AndrewTurner — Fri, 03 Oct 2025 20:45:47 GMT

I reset all my settings to no avail ,still have LTE service and the worst part is just trying to send messages here because my service is so bad and I live in town …at this point I just want to change providers.. sad really😔

Re: Bad connection

hTideGnow — Fri, 03 Oct 2025 20:50:42 GMT

hi @AndrewTurner

no need to change provider, all carrier will have hiccup like this once in awhile. Have you submit ticket with PM? they can help by refreshing the account and your reception will be good again

Re: Bad connection

AndrewTurner — Fri, 03 Oct 2025 21:13:50 GMT

I don’t even see where I can do that ? I go into cellular data and it says secondary and business only ?

Re: Bad connection

hTideGnow — Fri, 03 Oct 2025 21:15:56 GMT

hi @AndrewTurner

first, your PM sim cad should be set as Primary and not secondary or business

to change the network mode, open the Settings app, tap Cellular (or Mobile Data), then select Cellular Data Options > Voice & Data. From there, choose 5G Auto to balance 5G performance with LTE usage for better battery life, or select LTE to force your iPhone to use 4G/LTE only