topic Transferring phone # from PM in Get Support

Transferring phone # from PM

Nasreen2 — Sat, 04 Oct 2025 04:53:03 GMT

Hi I have made a request to transfer my phone number from PM to videotron. I was supposed to receive a text from PM in which I was supposed to answer yes but never received it. How do I notify public mobile that I wish this transfer to go forward? Thanks!

Re: Transferring phone # from PM

hTideGnow — Fri, 03 Oct 2025 20:44:27 GMT

hi @Nasreen2

how long have you waited? ask Videotron to resend the porting request. If you waited 30 minutes more and still not text, check with PM support agent. Please  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring phone # from PM

slusagm — Fri, 03 Oct 2025 20:44:52 GMT

is your PM account still active and able to receive regular text?

Try reboot the phone and see if the text comes. If not, ask PM to confirm if they received the porting request from Videotron

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage