topic Re: Issues with public mobile? in Get Support

Re: Issues with public mobile?

cindy09 — Fri, 03 Oct 2025 18:04:56 GMT

I have the same problem than you! No 5G or even LTE since 3 days days

Re: Issues with public mobile?

slusagm — Fri, 03 Oct 2025 18:07:02 GMT

have you open a ticket with PM yet?

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Says I’m connected to network, but won’t connect to internet?

cindy09 — Fri, 03 Oct 2025 18:08:15 GMT

i have the same problem since 3 day i start to become crazy

Re: Issues with public mobile?

cindy09 — Fri, 03 Oct 2025 18:10:04 GMT

Yes of course 3 times since two days already and I don't have any answer from them...

Re: Issues with public mobile?

Dunkman — Fri, 03 Oct 2025 18:38:52 GMT

@cindy09

The ticketing system is broken right now.

Is talk and text working?

You might want to try network reset of phone (note: this will erase any saved Wifi passwords).

Manually select LTE network. Or 5G network (if in your area)