topic Re: Issues with public mobile? in Get Support

Issues with public mobile?

Cat04 — Fri, 03 Oct 2025 17:46:57 GMT

Hi guys I submitted a ticked yesterday morning asking why my account isn’t working and still haven’t gotten a response, anyone have any idea how I can fix it?

Service not working

Problem Details: 5g-service-not-working

What is the current state of your subscription? (If you are an existing subscriber you can find your subscription status on the Payment tab in MyAccount) : I am subscribed
Yes : checked
Are you on a 5G plan? (To check your current plan, select the Plans & Add-Ons tab, in MyAccount) : Yes
What model is your phone? (iPhone- Settings> General > About, Android - Settings > About) : Yes
Briefly describe the issue you’re facing. : My data hasn’t been working the past two days, and the app and web browser won’t let me login to my account. The app just brings me to a support page, and the web browser says I am unauthorized to login to my account

Re: Issues with public mobile?

Yummy — Fri, 03 Oct 2025 17:53:25 GMT

It look like agent are very busy these days. Please be patient and agent will get back to you. Watch envelope on your account for new messages indicator.

If you are Really luck agent might notify you Here how to proceed (by personal message).

Re: Issues with public mobile?

Dunkman — Fri, 03 Oct 2025 18:04:09 GMT

@Cat04

Just found out this morning that the ticketing/private message system is not working properly at the present time. Only a few tickets/private messages are going through.

Maybe the community members can help trouble shoot until your request is dealt with.

Is text and talk working?

Might want to try a network reset of phone? (note; this will erase any saved Wifi passwords)

The website is finicky at times. Might wan to clear cache first, incognito mode or try a different web browser and even a different device itself.

Re: Issues with public mobile?

CSA_PM — Fri, 03 Oct 2025 18:36:00 GMT

Hello @ Cat04,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Issues with public mobile?

Cat04 — Fri, 03 Oct 2025 18:44:29 GMT

Thank you for responding, I just answered it!

Re: Issues with public mobile?

Cat04 — Fri, 03 Oct 2025 18:46:01 GMT

It’s been really weird, my talk and text was originally working and not my data, but last night the talk and text won’t work either. But it’s different from when you have no plan and the call just says “call failed”…. Right now it rings and shows up on the person I’m callings phone, but one they answer the call drops…. I’m really not sure what’s going on just trying to get it fixed asap