topic Sim card swap in Get Support

Sim card swap

foffe — Sat, 04 Oct 2025 01:30:36 GMT

Hi,

How effective is Public Mobile at protecting its customers against Sim card swap? Thanks

edited by computergeek541: changed category label as this discussion isnt related to Community

Dunkman — Fri, 03 Oct 2025 17:40:44 GMT

PM introduced 2FA text to access self service account as a way to protect against SIM swaps. Before this measure, higher risk for this fraud.

Here is a help article on this issue:

Having a strong password (unique) to your account is best measure to protect access to your self service account.

foffe — Sat, 04 Oct 2025 12:36:02 GMT

Hi,

If a fraudster attempts to do a swap, will Public Mobile notify me to see if it was me trying to make changes. Thanks

Meow — Sat, 04 Oct 2025 13:11:51 GMT

I doubt PM monitors SIM swap. It is legitimate action for customer to do when he/she replaces its own SIM so how is PM to know who is doing the swap.

computergeek541 — Sat, 04 Oct 2025 13:44:22 GMT