topic Re: eSim activation QR code and Public Mobile App both not working to download eSim in Get Support

eSim activation QR code and Public Mobile App both not working to download eSim

TheoNOCHATBOT — Fri, 03 Oct 2025 18:13:15 GMT

Hello! I'm currently swapping from SpeakOut, and selected the in-app option to transfer my current number to eSim. SpeakOut has transferred me onto a new plan while they renew their 3G networks, and they have allowed me to retain my number there. Now, I put into the app that I want to transfer my number, get all the steps done, then when it comes to downloading, it fails three times on the "installing eSim" stage. I then decided to exit the app, and use the QR code from the welcome email, which gets stuck on "checking network info". I have restarted my phone, removed my sim, and dealt with basically everything to the best of my ability but still, nothing.

Re: eSim activation QR code and Public Mobile App both not working to download eSim

slusagm — Fri, 03 Oct 2025 16:25:37 GMT

you need PM to help

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSim activation QR code and Public Mobile App both not working to download eSim

hTideGnow — Fri, 03 Oct 2025 16:26:31 GMT

hi @TheoNOCHATBOT

confirm if Public Mobile sim is already there on Settings->Cellular or SIM Manager screen, if so, enable it and Reset network settings

if it is not there, ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSim activation QR code and Public Mobile App both not working to download eSim

TheoNOCHATBOT — Fri, 03 Oct 2025 16:29:15 GMT

Hi! The eSim is not already there. My SpeakOut one is the only one that shows up. I've sent a PM to the CS agent. Thank you anyways for your help!

Re: eSim activation QR code and Public Mobile App both not working to download eSim

CSA_PM — Fri, 03 Oct 2025 18:13:38 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.