topic Previous invoices in Get Support

Previous invoices

Odi1 — Fri, 03 Oct 2025 14:25:02 GMT

I need to print invoices for July and August but cannot find it.

Re: Previous invoices

hTideGnow — Fri, 03 Oct 2025 14:27:49 GMT

was your July and August invoice paid by credit card or credit? if it is paid all by credit, there won't be an invoice for it

but you can check My Account, the click Payment history and check if the Download invoice button is there for July and August

Re: Previous invoices

slusagm — Fri, 03 Oct 2025 14:28:31 GMT

you should be able to easily download the invoice, within the last 12 months, from My Account. Login My Account-> Payment history and check there. or use this link:

https://myaccount.publicmobile.ca/en/account/payment/payment-history

if for any reason there is no invoices, ask PM to check.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Previous invoices

Odi1 — Fri, 03 Oct 2025 18:14:33 GMT

That did not help. There is only an invoice for September.

Re: Previous invoices

slusagm — Fri, 03 Oct 2025 18:20:49 GMT

@Odi1 can you check My Account -> Payment history and post what is showing there for July and August?

and also, you can open ticket with PM and ask them to help. But honest, asking them for an invoice could take long