topic Re: No response on ticket in Get Support

No response on ticket

Rachna — Sat, 04 Oct 2025 05:01:57 GMT

I have created a ticket regarding increase in subscription charge on Sept 27, no one has reached out to me yet. Is anyone else facing delay?

Re: No response on ticket

softech — Fri, 03 Oct 2025 12:55:33 GMT

@Rachna

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No response on ticket

Sansan — Fri, 03 Oct 2025 12:57:32 GMT

I have seen this past week were numerous people have indicated that they have submitted tickets and have not received any response.

Keeping checking your inbox for the reply. Creating multiple tickets will not expedite the response time as I assume they work in order of submissions received.

Re: No response on ticket

slusagm — Fri, 03 Oct 2025 12:57:47 GMT

you are not alone. Couple posts in the last couple days all saying no one replied yet. Please message PM again for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No response on ticket

hTideGnow — Fri, 03 Oct 2025 13:02:05 GMT

hi @Rachna

multiple posts about similar thing.

but you checked Community inbox , right?

if really no reply there, I guess just keep message them.

Re: No response on ticket

CSA_PM — Fri, 03 Oct 2025 13:02:42 GMT

Hello @ Rachna,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No response on ticket

Rachna — Fri, 03 Oct 2025 15:52:23 GMT

I got a response now, hope the issue is resolved soon. I wonder what is going on with Public, they used to respond promptly.

Re: No response on ticket

Mammadee — Fri, 03 Oct 2025 21:38:19 GMT

I also have put in a few tickets in regaurds ti porting my number frim koodo its been 3weeks almost nd im ti point if regrettibg even signing up with PM I i thought koodoo had issues with servoce PM takes the lead in this i will be returning ti koodoo

Re: No response on ticket

Rachna — Sat, 11 Oct 2025 12:29:07 GMT

Hi, bot escalated my ticket after I posted here and customercare reached out to me. You should also try that. The agent did mention there is an insurge in tickets, that's why it's delayed.

Re: No response on ticket

Rachna — Sat, 11 Oct 2025 12:32:38 GMT

Softtech escalated the ticket, customercare reached out.

Re: No response on ticket

computergeek541 — Sat, 11 Oct 2025 12:33:00 GMT

Re: No response on ticket

Mammadee — Mon, 20 Oct 2025 06:06:08 GMT

Glad to see some have had answers and issues resolved almost month and many attempts to sending tickets and still not a word my subscription is up next week Nd pretty convinced I’ll be reactivating with my previous provider !!!!!