topic Re: Can’t access add-on data in Get Support

Can’t access add-on data

Claire_cost — Fri, 03 Oct 2025 12:39:11 GMT

I used my credits to purchase an extra gig of data. It’s showing up in my usage as available, but when I turn my LTE on I can’t seem to access it

Re: Can’t access add-on data

slusagm — Fri, 03 Oct 2025 12:40:47 GMT

maybe your have mobile data limit enabled? check and make sure that is disable first

Then reboot the phone and Reset Network Settings and try again

Re: Can’t access add-on data

Claire_cost — Fri, 03 Oct 2025 12:46:29 GMT

I’m using an iPhone, there are no limits set and I don’t see a “reset network settings” option

Re: Can’t access add-on data

slusagm — Fri, 03 Oct 2025 12:53:02 GMT

@Claire_cost

To reset network settings on an iPhone, go to Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings.

Re: Can’t access add-on data

Claire_cost — Fri, 03 Oct 2025 12:59:28 GMT

That didn’t work

Re: Can’t access add-on data

slusagm — Fri, 03 Oct 2025 13:00:28 GMT

time to ask PM to check and help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage