topic Re: Purchased 400 International minutes months ago, but won't let me call internationally in Get Support

Purchased 400 International minutes months ago, but won't let me call internationally

verano — Tue, 04 Jan 2022 23:13:21 GMT

Purchased 400 minutes for $15 months ago. I checked again and it's still there, no minutes used yet. Yet when I just tried to place a call to the UK I get a public mobile message saying "Sorry, Talk is not a part of your plan" or something to that effect. I called due to a family emergency, so quite unpleasant now to find out I can't actually get in touch with them!

Re: Purchased 400 International minutes months ago, but won't let me call internationally

will13am — Tue, 19 Jun 2018 11:46:29 GMT

Can your give it a try again, make sure that the exit code and country code are correct. I have the same add-on and I called the UK yesterday afternoon, no issues. If the problem persists, please contact the moderator team to see if there are provisioning issues with your account. That can affect domestic calling, might affect overseas calls too. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Purchased 400 International minutes months ago, but won't let me call internationally

GreatCanadian — Tue, 19 Jun 2018 10:39:12 GMT

I know the UK is on this list, but just so you know, these are the countries you can call internationally:

Re: Purchased 400 International minutes months ago, but won't let me call internationally

smp99 — Tue, 19 Jun 2018 11:00:33 GMT

Try a test call to some Walmart in the States just to see if the long distance is working. I suggest the States because it uses the same long distance structure as Canada

Re: Purchased 400 International minutes months ago, but won't let me call internationally

stonechucker — Tue, 19 Jun 2018 12:21:05 GMT

@verano, unless you subscribe to a base voice plan, the long distance minutes are useless to you.

You need one of Province-wide, Canada-wide, or Canada & US talk as part of your plan.

Re: Purchased 400 International minutes months ago, but won't let me call internationally

srlawren — Tue, 19 Jun 2018 21:12:41 GMT

@stonechucker wrote:
@verano, unless you subscribe to a base voice plan, the long distance minutes are useless to you.

You need one of Province-wide, Canada-wide, or Canada & US talk as part of your plan.

@stonechucker thanks, I was going to mention this. I'm betting it's the cause.

Re: Purchased 400 International minutes months ago, but won't let me call internationally

Anonymous — Tue, 19 Jun 2018 21:23:53 GMT

I'll just stick this here too...

Those cheapy cheap little calling card deals you can get at 7-Eleven and others work perfectly fine. You buy the card that is able to connect to your country of interest and they "activate" it. You call a toll free number, enter the pin on the card under the scratch, dial the number you want to call. Baddabing.