topic Re: Ulefone Armor X13 Compatibility. in Get Support

Ulefone Armor X13 Compatibility.

TheDude — Fri, 03 Oct 2025 00:24:33 GMT

Hello Party People!

I recently acquired the above phone and set it up off my old LG K20. When I went to hook it up to my SIM, it recognized the SIM, who the service provider was, and that was it. No data functionability.

I checked compatibilty sites, and talked with the ChatBot, and the ChatBot gave me this list of frequencies for 4G

When I checked the phone specs, I got a warning in the fine print that this phone will NOT work with Telus. After I'd bought the phone, I get that in the fine print. Grrr...

So I checked the relative frequencies, and there's many in common.

So it looks like there are frequencies in common. Is there something I'm missing?

I like the phone very much, and wish to keep it. Are there settings I can change to get it to work?

Thanks in advance.

The Dude

Re: Ulefone Armor X13 Compatibility.

Chalupa_Batman — Fri, 03 Oct 2025 00:32:56 GMT

There are so many phones that will work with Public Mobile and the 4G network but for some stubborn reason, Public Mobile won't allow it.

To confirm if your phone will work with Public Mobile, please see this link. At the bottom of the page, you can insert your IMEI number and the system will advise you if it will work with Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

When 3G finally ends in Canada, hoping Public Mobile has epiphany and realize that if they allow more 4G acceptable phones on their network, it will bring them more customers and more profit. But I doubt it. 🙂

Re: Ulefone Armor X13 Compatibility.

TheDude — Sat, 04 Oct 2025 18:13:16 GMT

I just don't get why a 4G phone with a 4G subscription with Public Mobile won't work on a 4G system with many overlapping 4G frequencies.

Why does it have to be so difficult? Can I change something in the phone, or do I reset it and return it? (PS: It's a really cool phone)

Re: Ulefone Armor X13 Compatibility.

softech — Sat, 04 Oct 2025 18:16:41 GMT

@TheDude because your phone was not designed for Canada and hence it does not have the latest APN setti5for all Canadian carriers. You need to update APN to make data works

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)

Re: Ulefone Armor X13 Compatibility.

TheDude — Sat, 11 Oct 2025 00:10:00 GMT

That's a lot to go through for a somewhat technically proficient person, but thanks so much.

Can I go to "Settings>>>Advanced", and can I update APN Settings there?

Re: Ulefone Armor X13 Compatibility.

TheDude — Tue, 07 Oct 2025 00:19:02 GMT

What's weird here is that this link just popped up in my feed. They're for sale on Walmart Canada, so why won't it work in Canada?

https://www.walmart.ca/en/ip/Ulefone-Armor-X13-Rugged-Smartphone-12GB-RAM-64GB-Storage-50MP-Night-Vision-Camera-6320mAh-Battery-IP68-IP69-Waterproof-Drop-proof-6-52-HD-Display-Un/2XV9JY8JQV60?classType=VARIANT&athbdg=L3021

Re: Ulefone Armor X13 Compatibility.

hTideGnow — Tue, 07 Oct 2025 00:22:11 GMT

hi @TheDude

this is not really a Warlmart product, Warlmar just provide the market place:
Sold by Wireless Gadgets
Fulfilled by Walmart

Phones like this will work in Canada, but won't work perfectly, so it is best to avoid (and that's why it is cheaper)

to update APN: To update APN settings on a Ulefone Armor, open Settings, go to Network & Internet (or Connections), then Mobile network, select your SIM card, and tap on Access Point Names (APN). You can then either tap an existing APN to edit it or tap the + icon to add a new APN.

Re: Ulefone Armor X13 Compatibility.

TheDude — Tue, 07 Oct 2025 00:29:11 GMT

Thanks, man. I will try that. That's something I can actually follow. No offence to the other poster that replied.

Re: Ulefone Armor X13 Compatibility.

TheDude — Sat, 11 Oct 2025 19:43:12 GMT

OK, I got stubborn and put my head down and got into it. I received an email to copy the old settings off my LG, so I went back and reinstalled my SIM, compared everything to what you wrote here, and saved it.

I then out my SIM back in my Ulefone and rebooted. Still no luck.

The only significant difference I could see was the Proxy was set at 74.49.0.18 on the settings and Port was set to 80. On your list, I see Port and Proxy were unspecified, so I wrote them down (carefully) and deleted and saved.

One more reboot and BOOM!

It all works. 3G became 4G (on an earlier attempt), and internet works.

Thanks so much everyone for the help.