topic Re: Unable to order e sim through app in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373397#M940925 <P>Hello&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/582172">@RLTI</a>&nbsp;</P><P>When you are on the app, click on the Account tab at the bottom. Then next page, scroll down to where it says Purchase SIM card. Click on that and you'll have two options. However, if the app says your phone is not compatible, the eSIM option may not be there.</P> Thu, 02 Oct 2025 22:29:01 GMT Chalupa_Batman 2025-10-02T22:29:01Z Unable to order e sim through app https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373391#M940922 <P>Can someone tell how to get esim?</P> Fri, 03 Oct 2025 03:17:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373391#M940922 RLTI 2025-10-03T03:17:10Z Re: Unable to order e sim through app https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373392#M940923 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/582172">@RLTI</a>&nbsp;</P><P>download the app to your or friend cellphone. Create an account for yourself and activate a plan, then you can order an esim.&nbsp;</P> Thu, 02 Oct 2025 22:20:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373392#M940923 hairbag1 2025-10-02T22:20:43Z Re: Unable to order e sim through app https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373394#M940924 <P>I have an account and theres only option to purchase physical sim</P> Thu, 02 Oct 2025 22:25:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373394#M940924 RLTI 2025-10-02T22:25:03Z Re: Unable to order e sim through app https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373397#M940925 <P>Hello&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/582172">@RLTI</a>&nbsp;</P><P>When you are on the app, click on the Account tab at the bottom. Then next page, scroll down to where it says Purchase SIM card. Click on that and you'll have two options. However, if the app says your phone is not compatible, the eSIM option may not be there.</P> Thu, 02 Oct 2025 22:29:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373397#M940925 Chalupa_Batman 2025-10-02T22:29:01Z Re: Unable to order e sim through app https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373398#M940926 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/582172">@RLTI</a>&nbsp;</P><P>what make / model is your cellphone. Could be it's not esim compatible with Public Mobile.</P> Thu, 02 Oct 2025 22:34:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-order-e-sim-through-app/m-p/1373398#M940926 hairbag1 2025-10-02T22:34:16Z